Frequently Asked Questions

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What is a Virtual Tour?

     A virtual tour blends 360 degree photography with modern technology so that prospective clients can go online and view every corner and area of a home or rental property. Allowing the customer to freely look around a home or apartment before they commit to making a trip out to that location can save time for potential homebuyers, renters and real estate agents. Being able to scan every corner of each room in a home can give prospective clients a much more realistic understanding of the property that they may seek to make their own.

     Virtual Tours allow a user to view images of  the exterior of a property as well as each individual room of a property from their internet browser, tablet, mobile smart phone, as well as a virtual reality headset such as the Oculus Quest. When using a device other than a VR headset, a user can tilt the image left, right, up, and down using their mouse or device so that they can view every corner of a room within that property. The tours  we create can be viewed with and without a VR headset.

     As virtual reality continues to develop, more and more people are entering the world of virtual reality and now own “VR headsets” such as the Oculus Quest and go as well as the HTC Vive. In addition many smartphone companies such as Samsung have VR apps for many models of their phones. An increasing number of Real Estate Agencies are now providing Virtual Tours using VR headsets located within their office.

     Putting on a Virtual Reality headset will allow any person from the comfort of their home or your real estate office to virtually stand in the kitchen, bathroom, living room and see everything in the room as if they were actually there. When a person wearing a VR headset moves their head, the image adjusts as it would if you were physically in that room.

     If you would like to view some of out Virtual Tours, please click this link

What is a 3D Mapping Service?

     A 3D map of a home is made by scanning the interior of a home to create a full three dimensional model of the inside of the home instead of using 360 degree photography. The end result is a full 3D model of a home that allows a user to practically walk through a home as if they were in a video game. 

     We view Matterport as the gold standard in 3D mapping services and use their products to create the finest 3D models available today at affordable prices. Any other business offering Matterport tours is essentially offering the same product, the decision on which company to use comes down to price, reliability, and turnaround time. We are confident we outmatch the competition in each of these areas. 

     To view some samples of 3D modeling provided by Matterport, please click this link.

How long does it take to capture the images for a Virtual Tour or 3D map on a property or business?

     Once you have scheduled a time for the VR tour to be conducted or your 3D map to be created, our agents will make every effort to arrive on time at your location. We try to arrive on the property fifteen minutes before the scheduled appointment.

     It is preferred that the electricity and lighting is functional on the property so that the images we capture can be as clear as possible. We also prefer to capture images during daylight hours to take advantage of the natural light available in order to provide you with the best product possible.

     It is also important to understand that in order to create the best quality VR tour or 3D map for your listing,  business or home, that each room of the home is free of persons and pets so that they are not captured during the VR tour or 3D mapping process. Homeowners and their agent are more than welcome to stay on site during the capture process so you feel at ease while the images are being captured, but it is essential that each room be free of persons and pets when each image is captured.
     The image capturing process can take as little as thirty minutes but in some cases it may take multiple hours. For example, 3D mapping may take two to four hours to scan all of the images needed to create a 3D map. Very rarely will this take over four hours to complete. On average, our virtual tour creation process takes about half the time it would take to 3D map a home.

     Once the images are captured, it will take somewhere  24-48 hours for a 3D map to be created and it may take as long as four days to complete the process of creating a virtual tour. In order to create a virtual tour, the images that we capture need to be formatted into a type of file that can then be used to create the virtual tour of the property. An embedded link to the virtual tour will be emailed to the email address of your choosing and from there you can post this on your website or real estate listing page once you approve of the final product.
     Please keep in mind that Happy Valley VR is not specifically a website design service and therefore is not responsible for any other service than creating the virtual tour and providing you with an active and functional link to the VR tour. This link will only be viewable to yourself and to our business. Once you approve of the final product, a link to the tour can be inputted into the MLS system or onto your social media page. 

     Once you approve of the final product, payment is due within 30 days. If you are not satisfied with the final product than you pay absolutely nothing, but the link to the tour will be removed from your control and may be removed from the web completely. 


     If a home is unoccupied, you can rest at ease if you choose to allow our staff to conduct a VR tour without you being present. Every single member of our staff has undergone a background check and has a minimum education of a bachelor’s degree before they ever begin working for our organization.

What is the cost of having a Virtual Tour or 3D map created for my Real estate listing ?

     Please click this link to be transferred to our Pricing Page. 

Should the agent or homeowner be on site during the capture process?

     When we first work with a new agent or homeowner, we do prefer that they remain on site [from a safe distance of course] so that you can meet us face to face and view our professional approach to creating these products while using Covid protocols. In the end it is entirely up to you whether or not you would like to be on the property during the capture process.

Are the Virtual Tours and 3D maps you create compatible with the MLS system?

 

   Yes, our 3D mapping and virtual tour services are both MLS compliant. However if we create a tour or map of a home or business that contains information hotspots, these additional features make that product non MLS compliant. 

     To view the difference between an MLS compliant and a non MLS compliant tour, please click this link to view our sample tours. 

 

Can a VR Tour promote my retail or service business?

     Yes, If you own or manage a retail business, bar, or restaurant, our VR tour creators can assemble a tour that allows users to virtually walk through your business, display your menu, and other areas of interest that you wish to highlight. In addition to the high quality images that will be created to display your business, we also have the ability to create "information hotspots" that allows a user to click on a button that provides more information about your business from within the tour. Highlighting information about the owners of an establishment, the quality of ingredients used, or any other point of interest may make the difference as to whether or not a customer chooses to visit your business or go elsewhere.

     To create this  type of tour for an establishment 2500sq.ft or less , the cost will be $350.00. For a larger business that has more than 2,500 sq.ft but less then 5000 sq.ft. the cost will be $500.00 . We will need to be contacted directly to provide an estimate for any business that has a larger space than 5,000 square feet.  The increase in price is due to the fact that the as the size of the property increases, the longer the length of time it will take to capture all of the images on the property as well as the increased time it will take our tour creators to assemble your Virtual Tour. From start to finish, creating a tour for your business will generally take between two to four days after the images are captured. These prices do not include our travel fees, please click this link to view our travel fee policy. 

     Once the tour is completed, it will be provided to you for your review for any revisions that are needed. This link will only be viewable to yourself and to our business. Once you approve of the final product, a picture of your business along with a link to the tour can then be displayed on your website or onto your social media page.  Having a virtual tour of your business on your facebook or other social media page can greatly increase interest in your business.

     Once you approve of the final product, payment is due within 30 days. If you are not satisfied with the final product than you pay absolutely nothing, but the link to the tour will be removed from your control and may be removed from the web completely. 

     Please click this link if you would like to view some sample virtual tours of retail and service businesses.

How can a VR tour promote my Vacation Rental?

     If you own an Airbnb or similar type of Vacation rental property, our company offers a service that involves creating Virtual tour of that property that contains "informational hotspots". Informational hotspots allow a user to click on a button that would allow a potential guest to learn more information about your vacation rental property. Make your vacation rental stand out from the rest by having a virtual tour for your vacation rental.

     A Virtual Tour is a significant improvement over 2d images. Besides being able to virtually move through the property, the ability to highlight landmarks around your property can make your rental easier to locate for guests unfamiliar with the area. In addition, being able to clearly display where a guest should park as well the locations of features of the rental such as washers and dryers, internet access, charging stations, and the views that your rental offers will separate your vacation rental property from the competition. A Virtual tour that is not misleading and highlights areas of interest in and around the property will most likely lead to favorable reviews and possibly a modest increase in the rate you can charge your guests. 

     The most common issue that can lead to a negative Vacation Rental review are overly flattering pictures of the rental property as well as misrepresenting features of that property. Only a few negative reviews about a Vacation Rental can lead to a downward spiral of potential customers not wanting to rent a property from you, forcing you to either having to accept less people wanting to stay at your rental or you having to lower your rates to generate new business.      

     For a vacation rental property that is approximately 1000 sq.ft. or less, the cost will be $275.00 . For a vacation rental property that is approximately 2000 sq.ft the cost will be $350.00 .  For a home that is approximately 3000 sq.ft  the cost will be $475.00 .  We will need to be contacted for an estimate for any vacation rental larger than 3,000 sq.ft. These prices do not include any travel fee. To view our travel fee policy,  please click here. 

 

     The increase in price is due to the longer length of time that it will take to capture all of the images on the property and the increased time it will take our tour creators to assemble your Virtual Tour. From start to finish  tour creation can take as little as 24 hours and generally will be provided within four business days. Payment for the VR tour creation is due within 30 days after you accept the final product. This product also comes with a satisfaction guarantee. If you do not approve of the final product than you do not pay anything and the tour will be removed from your control and may be removed from the web entirely.

I have a question that was not answered by your FAQ page?

     Please link on this link to contact us and we will be happy to answer any additional questions that you have.

Happy Valley VR

3D Mapping and Virtual Tours

 - Affordable Prices              

-Reliable Service                 

-Satisfaction Guarantee   

- Quick Turnaround Time 

 
 

HappyValleyVR.com

Professional Virtual Tour Creation

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228 Triangle St., Suite 5

Amherst, MA 01002

happyvalleyhd@gmail.com

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